Last updated: August 2026 — Issued by Vision Synergie Inc. / TimingFlow
This Billing & Refund Policy governs all payments made to TimingFlow, a product of Vision Synergie Inc. By activating a subscription or purchasing credits, you agree to the terms below.
All subscription payments and one-time credit purchases are final and non-refundable. Cancellations take effect at the end of the current billing period — you retain full access until then. No partial-month refunds are issued.
Workspace plans and all add-ons (modules, email service, multi-tenant tiers, etc.) are billed on a monthly cycle. Your billing cycle starts on the day you first activate a paid plan.
When you activate a new service mid-cycle, you are immediately invoiced for the remaining days of the current billing period. This prorated invoice is separate from your regular monthly invoice and clearly shows the calculation (e.g., "28 days × $49 / 30 = $45.73"). Starting the next billing cycle, all active services appear on a single consolidated monthly invoice.
Subscriptions renew automatically each month using the payment method on file. You will receive an invoice email before each renewal. It is your responsibility to maintain a valid payment method.
If a payment fails, we will retry automatically over several days and send you email notifications. If payment cannot be collected within 7 days, your account may be downgraded to the free tier and active services suspended until payment is resolved.
When you cancel a subscription, your access continues until the end of the current billing period. No refund is issued for the unused portion. Your account is not charged for the following month.
To cancel, go to your workspace Settings → Billing → Manage Subscription, or contact [email protected]. Cancellations requested by email are processed within one business day.
Monthly credit plans are recurring subscription add-ons. Credits are added to your account at the start of each billing cycle and reset each month — unused credits do not carry forward. Monthly credit plans follow the same no-refund and cancellation rules as all other subscriptions.
Credit bundles are one-time purchases. Credits from bundles are added to your account immediately and never expire. They are consumed only after your monthly plan credits are exhausted. Credit bundles are non-refundable once purchased.
Module subscriptions (e-commerce, email service, telephony, etc.) are billed monthly and added to your workspace's single subscription. Activating a module mid-cycle generates an immediate prorated invoice for the remaining days. Deactivating a module takes effect at the end of the current billing period — no refund is issued.
When annual billing is available, annual plans are billed once per year at a discounted rate (equivalent to 10 months). Annual subscriptions are non-refundable. If you cancel an annual plan, access continues until the end of the annual period.
TimingFlow may update subscription prices from time to time. We will notify you by email at least 30 days before a price change takes effect. You may cancel before the new price applies if you choose not to continue.
Before initiating a chargeback with your bank, please contact us at [email protected]. We are committed to resolving billing issues quickly. Fraudulent chargebacks may result in permanent account suspension.
Prices shown on our website are in Canadian Dollars (CAD) and may be subject to applicable taxes (HST/GST) based on your location. Tax amounts are shown separately on all invoices.
For any billing questions, contact:
This policy is incorporated by reference into the TimingFlow Terms of Service. In case of conflict, the Terms of Service prevail.